In Hospital and online support network for adolescents with serious or chronic illnesses and disabilities
The Challenge
To explore Starlight’s adolescent program ‘Livewire’, an in-hospital and online community designed just for young people living with a serious illness, chronic health condition or disability, and their families. We set out to uncover opportunities to re-imagine the platform and explore future possibilities
![](http://www.aripallaris.com/portfolio/wp-content/uploads/2019/07/laptop-1024x576.jpg)
The challenge
Initial activities involved exploration and empathising within the Livewire world from a perspective of key users. These are members (aged 10 – 21), chat hosts and facilitators as well as immersion with the organisation through key stakeholders.
![](http://www.aripallaris.com/portfolio/wp-content/uploads/2019/07/livewire-mob2-1024x576.jpg)
Outcomes
Utilising desirability testing results, feasibility input from tech consultants, and business alignments and priorities, MVP recommendations were made. A breakdown of core ‘must have’ features were created and roadmap recommendations were handed over to the Starlight team for them to take into the build phase.
![](http://www.aripallaris.com/portfolio/wp-content/uploads/2019/07/laptopmembers-1024x576.jpg)
19,671 thoughts on “Livewire by Starlight”